Responsible Gaming
You must be 19 or older to hold an account with Casino New Brunswick. That’s the legal gambling age in the province, and it applies to online play exactly as it applies to a venue floor in Moncton.
Gambling is entertainment you pay for, the same way you pay for a concert ticket. A loss is the price of the evening. The moment it turns into a way to win money back, it stops working, and the maths guarantees it: every game on our platform carries a house edge that no betting system removes.
This page covers the warning signs, the tools already sitting in your account settings, and where to get free confidential help in New Brunswick.
Need to talk to someone now? Call the New Brunswick Gambling Information Line on 1-800-461-1234. It’s free, confidential, available in English and French, and open 24 hours a day, seven days a week.
When Gambling Stops Being Fun
Warning signs include betting more than you planned, chasing losses with bigger stakes, borrowing money to play, hiding sessions from family, and losing interest in things you used to enjoy. If two or more sound familiar, set a deposit limit today and call 1-800-461-1234.
The pattern usually starts small. A session runs an hour past what you meant. A deposit gets topped up because the last one went quickly. Then a loss gets covered with money that was meant for something else, and the next session starts from a worse place than the last one.
Answer these honestly:
- Have you gambled with money set aside for rent, bills or groceries?
- Have you lied to anyone about how much you play or how much you’ve lost?
- Have you gone back the same day to win back a loss?
- Has anyone close to you asked you to cut down?
- Do you think about your next session while you’re at work or with family?
- Do you feel restless or irritable when you try to stop?
Two or more yes answers is reason enough to use the tools below. It isn’t a diagnosis, and it isn’t a reason to feel awkward about phoning the help line. The people who answer that number have this conversation every day.
Account Tools You Can Use
Every tool below sits inside your account. Sign in through Casino New Brunswick login, open Account settings, then Responsible Gaming.
| Tool | What it does | How to set it |
|---|---|---|
| Deposit limit | Caps how much you can add per day, week or month | Account settings, then Responsible Gaming |
| Loss limit | Stops play once net losses reach the amount you set | Account settings, then Responsible Gaming |
| Session timer | Warns you after a set number of minutes and closes the session | Account settings, then Responsible Gaming |
| Reality check | Shows a pop-up with time played and net result at a chosen interval | Account settings, then Responsible Gaming |
| Cooling-off | Locks the account for 24 hours up to 6 weeks | Account settings, or ask live chat |
| Self-exclusion | Closes access for 6 months, 1 year, 5 years or permanently | Ask support in writing |
One rule applies to all of them. A tighter limit takes effect immediately. A looser one takes 24 hours plus a second confirmation from you. That delay is deliberate: it exists so a decision made mid-session can’t undo a decision made with a clear head.
A practical starting point, if you’ve never set one: pick a monthly deposit limit you’d be comfortable spending on any other hobby, then set it before your next deposit rather than after.
Self-Exclusion
Self-exclusion closes your access for a fixed period. While it’s active you can’t sign in, deposit, or claim a Casino New Brunswick bonus, and we take you off every marketing list.
Ask support for it in writing and tell us the length you want. We confirm the start date, return any remaining real-money balance once verification is complete, and cancel active bonus funds.
A self-exclusion can’t be lifted early. It also doesn’t expire quietly at the end of the term. You have to ask for reinstatement, and there’s a 24-hour cooling period before access returns, so nothing reopens on impulse.
One limit worth being clear about: excluding yourself here doesn’t cover the rest of the internet. Pair it with blocking software that covers thousands of gambling sites at once, such as Gamban, BetBlocker or GamBlock. BetBlocker is free.
Keeping Under-19s Out
Every account goes through age and identity verification before a payout is released. Accounts found to belong to someone under 19 are closed and the balance voided under our terms and conditions.
If you share a computer or a phone with a teenager, two habits do most of the work. Don’t let the browser save your casino password, and don’t leave a session open when you walk away. Parental filtering tools such as Net Nanny, Qustodio and Kaspersky Safe Kids block gambling sites at device level, which covers the browser your kid actually uses rather than the one you expect.
Where to Get Help in New Brunswick
| Service | Contact | What it offers |
|---|---|---|
| NB Gambling Information Line | 1-800-461-1234 | Free confidential information and referral, 24/7, English and French |
| NB Addiction and Mental Health Services | Dial 2-1-1, or contact the Department of Health | Counselling and intervention through addiction centres across the province |
| Gambling Therapy | gamblingtherapy.org | Free online advice, moderated forums and email support |
| Gamblers Anonymous | gamblersanonymous.org | Peer support meetings, with a Canadian meeting directory |
| Gam-Anon | gam-anon.org | Support for partners, family and friends |
| GamTalk | gamtalk.org | 24/7 peer support community |
| Responsible Gambling Council | responsiblegambling.org | Canadian research, prevention material and a treatment directory |
| ProblemGambling.ca | problemgambling.ca | Self-assessment tools, supported by CAMH |
Family members can call 1-800-461-1234 too. You don’t have to be the person gambling to ask what to do next.
Our Side of It
We verify age and identity on every account before funds leave the platform. We apply your limits without asking why. We honour self-exclusion requests within one business day, and we don’t market to excluded or opted-out players.
Our support team handles responsible gaming requests the same way it handles payments and verification, through 24/7 live chat and email. Nobody will try to talk you out of a limit.
FAQ
What is the legal gambling age in New Brunswick?
19. It covers casino games, lottery products and online play across the province, and we verify every account against it before a payout is released.
How do I set a deposit limit?
Sign in, open Account settings, then Responsible Gaming. Choose a daily, weekly or monthly cap and confirm it. A lower limit applies immediately, while raising one takes 24 hours plus a second confirmation.
Can I cancel a self-exclusion early?
No. A self-exclusion runs its full term. When it ends you have to ask support to reinstate access, and there’s a 24-hour wait before you can play again.
Will you close my account if I ask?
Yes. Message live chat or email support and we’ll close it. Remaining real-money funds come back once verification is complete, and active bonus funds are forfeited.
Is help in New Brunswick free?
Yes. The provincial Gambling Information Line on 1-800-461-1234 is free, confidential and staffed around the clock. Counselling through provincial addiction services carries no fee either.
Does self-exclusion here block other casinos?
No. It only covers this platform. Blocking software such as Gamban, BetBlocker or GamBlock covers thousands of gambling sites at once, and BetBlocker costs nothing.
19+. Play for entertainment, not income. Free confidential help in New Brunswick: 1-800-461-1234.