Privacy Policy
Last updated: 11 August 2026
This policy explains what personal data Casino New Brunswick collects from Canadian players, why we collect it, who we share it with, and what you can ask us to do with it. It covers new-brunswick-online-casino.com, the mobile browser version of the site and the Progressive Web App shortcut. Registering an account means you accept it. If you disagree with how we handle data, stop using the site and ask our support team to close your account.
Casino New Brunswick runs under a Curaçao-licensed international operating model and serves players located in Canada. Privacy questions go to [email protected], or through 24/7 live chat if you prefer to start there.
What Data We Collect
We collect two kinds of data. The first is what you hand us. The second is what your device reports on its own.
Data you give us
- Full name, date of birth, email address, phone number and residential address, entered at registration.
- Account currency, which is CAD for Canadian players, and the payment method you select in the cashier.
- Verification documents: government photo ID, proof of address, and a masked image of the card or wallet used for a deposit.
- Anything you write to support through live chat or email.
- Responsible gaming settings you choose, such as a deposit limit or a self-exclusion request.
Data your device reports
- IP address, approximate location and time zone.
- Browser type, operating system, screen size and device identifiers.
- Pages opened, session length, referral source and login timestamps.
- Deposit, wager, bonus and withdrawal records tied to your account.
Why We Collect It
Running your account. Without a name, a date of birth and an email address we can’t open an account, credit a CAD balance or send a password reset.
Confirming your age and identity. The legal gambling age in New Brunswick is 19. We check every account against that threshold, and we run identity checks to meet anti-money-laundering obligations attached to our licence.
Processing payments. Deposit and withdrawal details go to the provider you pick in the cashier, whether that’s Interac, a card scheme, a voucher issuer or a crypto network. Deposits start at C$10 on selected methods and withdrawals start at C$50, and both figures depend on the route you choose.
Responsible gaming. Deposit limits, session timers, cooling-off periods and self-exclusion only work if we keep a record of your play. A self-exclusion we can’t enforce is worthless.
Support and account security. Chat transcripts, email threads and login records let us answer questions properly and spot an account takeover before money moves.
Marketing, but only if you opt in. We send promo codes and offer reminders by email to players who asked for them. Every message carries an unsubscribe link, and you can withdraw consent at any point without affecting your account.
Cookies and Tracking
Necessary cookies hold your session, keep you signed in and protect the cashier. Block these and the login page and payment pages stop working.
Analytics cookies tell us which pages get read to the end and where players abandon a form. Marketing cookies measure whether an advert or an affiliate link led to a registration.
You can refuse analytics and marketing cookies in the consent banner when you first arrive, change that decision later through the cookie settings link in the footer, or clear cookies in your browser at any time.
Who We Share Data With
We don’t sell personal data. We share it where the service can’t run otherwise:
- Payment providers and banks handling deposits and payouts, including Interac, card acquirers, voucher issuers and crypto processors.
- Identity verification and anti-fraud suppliers running age and KYC checks on the documents you upload.
- Game providers such as Pragmatic Play, BGaming, NetGame and the live casino studios, which receive session and wager data but never your identity documents.
- Hosting, email and analytics suppliers acting under contract and on our instructions.
- Regulators, auditors and law enforcement where a legal request obliges us to respond.
Some of these suppliers sit outside Canada. When data leaves the country it stays covered by contract terms that hold the supplier to the standard described here.
How Long We Keep Data
| Record type | Retention period | Reason |
|---|---|---|
| Account, transaction and bonus history | 5 years after your last activity | Gambling and anti-money-laundering rules |
| Verification documents | 5 years after account closure | Same obligation, plus dispute evidence |
| Live chat and email transcripts | 24 months | Complaint handling and quality checks |
| Marketing consent records | Until you withdraw consent, then 12 months | Proof that consent existed |
| Self-exclusion records | Permanent | A self-exclusion has to survive account closure |
| Analytics and cookie data | 26 months | Traffic reporting |
Closing your account doesn’t wipe these records straight away. The retention period runs first, and only then do we delete what we’re no longer required to hold.
Your Rights
Canadian players are covered by PIPEDA, the federal privacy law. You can ask us to:
- Show you a copy of the personal data we hold about you.
- Correct anything that’s wrong or out of date.
- Delete data we no longer have a legal reason to keep.
- Stop using your data for marketing.
- Explain how an automated check reached a decision about your account.
Write to [email protected] from the address registered to your account, so we can match the request to the right player. We reply within 30 days. If our answer doesn’t settle it, you can take the matter to the Office of the Privacy Commissioner of Canada at priv.gc.ca.
One limit worth knowing in advance: a deletion request can’t remove records we’re obliged to keep for anti-money-laundering purposes, and it can’t lift a self-exclusion.
Data Security
Account and payment pages run over SSL. Verification documents sit in restricted storage that support agents can’t browse at will. Access to the player database is logged and reviewed.
No system is immune, and your habits matter as much as ours. Use a password you haven’t used for email, banking or another casino. Don’t save it on a shared device. Check the domain reads new-brunswick-online-casino.com before you type anything, because phishing pages copying a Casino New Brunswick login form are the most common way accounts get taken. Tell support the moment you see activity you don’t recognise.
Players Under 19
Our services are closed to anyone under 19, the legal gambling age in New Brunswick. We don’t knowingly collect data from minors. If we find that an account belongs to someone underage, we close it, void the balance under our terms, and delete the data we aren’t legally required to retain.
If you share a computer or phone with a teenager, don’t let the browser store your casino password. Parental filtering tools such as Net Nanny, Qustodio and Kaspersky Safe Kids block gambling sites at device level. More on this sits on our responsible gaming page.
Changes to This Policy
We update this page when our suppliers, retention periods or legal duties change. The date at the top always shows the current version. Where a change materially affects how we use your data, we email registered players at least 14 days before it takes effect.
Contact
- Privacy and data requests: [email protected]
- General support: [email protected], or 24/7 live chat on Casino New Brunswick
- Regulator for privacy complaints: Office of the Privacy Commissioner of Canada, priv.gc.ca
19+. Play for entertainment, not income. Free confidential help in New Brunswick: 1-800-461-1234.